21XInsurance

Be there for every policyholder,at every turn

From a first quote to a claim after a storm, 21X handles routine conversations across voice, SMS, and email, gathers the right information, and moves each customer toward the next step.

Talk to our team Hear a live AI call

From a first quote to a claim after a storm, 21X handles routine conversations across voice, SMS, and email, gathers the right information, and moves each customer toward the next step.

Talk to our team Hear a live AI call

Insurance customers expect answers now

57%
of auto insurance customers shopped around this year
52%
of unhappy claimants are likely to leave or not renew
51%
say fast response matters most in a storm claim
22%
of the time insurers give adequate digital claim updates

Trusted by insurance and financial services teams

Built for the conversations insurance teams handle every day

From quote follow-up to policy service and claims intake, 21X keeps context moving across voice, SMS, and email and brings in a licensed professional when judgment or expertise is required.

Instant quote follow-up

Respond as soon as a prospect asks and continue follow-up across voice, SMS, and email.

Coverage needs captured

Ask the right questions, capture intent and timing, and prepare the licensed agent for the conversation.

Appointments that keep moving

Schedule callbacks and route ready prospects to the right person.

A man relaxing on a white sofa in a bright loft, on a call

InsuranceVoice

Am I covered for a rental?

21X AI agent

Approved answer provided · Next step confirmed

One connected conversation from policy change to claim

21X carries context forward as customer needs change, keeping routine requests moving and involving your team at the right moment.

Policy change
Sam · SMS
I need to add a car to my policy.
Request captured · Required details collected
Coverage question
Sam · Voice
Am I covered for a rental?
Approved answer provided · Next step confirmed
Licensed agent handoff
Sam · Voice
Can I speak with my agent?
Call scheduled · Context attached
Claim intake
Sam · SMS
A storm damaged my fence.
Loss details collected · Claims workflow initiated

Security and governance built for enterprise review

SOC 2 Type II
Independently audited security controls
GDPR
EU data protection and privacy
EU AI Act
Responsible, transparent AI
PCI DSS
Secure payment card handling

See what 21X can do for your insurance team

Explore how 21X can support quote follow-up, policy service, claims intake, and licensed agent handoffs across voice, SMS, and email.

Talk to our team Hear a live AI call

#1 conversational AI platform in the US, AI Magazine